SUMMARY:

The Collocation Account Project Manager (“APM”) is responsible for driving all collocation applications through collocation and ancillary processes in order to ensure excellent customer service, quality deliverables and best in class cycle times. The incumbent is responsible for coordinating tasks among various internal team members that must be completed to process a customer’s application. The APM will be responsible for promoting and selling new business initiatives including new tower builds, indoor and outdoor Distributed Antenna Systems (“DAS”), converting generator applications to shared generator solutions, and Acquisition, Zoning & Permitting (“AZP”) services. The incumbent will be required to utilize excellent time management skills to effectively manage a high volume of daily tasks and outstanding deliverables through a number of OASIS and Oracle reporting tools, including Noetix, SMART reports and Ad Hoc Reporting. The incumbent is also responsible for updating customers and the Area Sales teams regarding the progress of pending applications.    

ESSENTIAL FUNCTIONS:

·         Receive, review and submit all customer requests to add or change the configuration of their contracted equipment and applicable contract terms.

·         Communicate directly with Territory Managers – Business Development and customers to ensure they are updated on the statuses of all application in process.

·         Responsible for all issue resolution which includes resolving customer issues quickly and accurately with a high degree of customer service.

·         Facilitate requests from other functional groups and follow up to ensure timely deliverables (i.e. engineering services, purchase orders requests, site walks and field operations’ deliverables).

·         Ensure all contractual obligations are satisfied throughout the collocation process, including rights of first refusal, FAA/FCC compliance, environmental compliance, land lease compliance and pre-existing user rights.

·         Responsible for utilizing the applicable customer agreement to submit business terms to the Contract Management team for review for new or additional equipment being requested for installation.

·         Provide weekly, monthly and quarterly forecast reports for all amendment activity in the area of responsibility to the Collocation Manager and/or Area Vice President as requested.

·         Collaborate with various internal teams to deliver optimal and unified solutions to customers.

·         Identify environmental and land management issues and work with environmental compliance and land management teams to resolve.

·         Identify missing information through various reporting tools, work on obtaining the information and updating OASIS collocation tracker accordingly.

·         Request Purchase Orders or Area Waivers for costs related to application fees, engineering services, capital contributions, one time fees, site audits, and other relevant ancillary services.

·         Work with the Tower Finance and Redevelopment teams to update customers on pass through and capital contribution costs.

·         Minimize processing errors and re-work by thoroughly reviewing applications and correcting any errors prior to submission.

·         Ensure the accurate tracking of all collocation milestone information in OASIS Collocation Tracker and/or the Application Status Report.

·         May train employees across organizations on internal processes, procedures and systems.

OTHER:

·         Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

·      None.

QUALIFICATIONS:

·     Excellent account relationship and interpersonal skills

• Ability to negotiate and make sound business decisions based on market parameters
• Excellent organizational skills
• Excellent oral and written communication skills
• Excellent follow up skills
• Detail oriented, able to multitask and meet deadlines
• Self-motivated, able to work in a team and independently
• Ability to exercise independent judgment on matters of significance
• Ability to work effectively across all internal functional groups to resolve issues
• Strong computer skills including Microsoft Office suite

EDUCATION AND EXPERIENCE:

• Bachelor’s degree and/or equivalent experience required
• Minimum 2 years customer service experience required
• Administrative experience in an office environment required
• Project management experience preferred
• Industry experience preferred

ENVIRONMENT:

100% performed in climate-controlled internal office environment working under normal office conditions.

 Approximately 0-10% travel will be required in support of the positions responsibility. 

While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and finger to feel and handle; reach with arms and hands; talk and hear.  While performing the duties of this job, the employee frequently is required to stoop, kneel, and crouch; lift weight or exert a force up to a maximum of 25 pounds.

ADDITIONAL:

We are a dynamic organization in a rapidly changing industry.  Accordingly, the responsibilities associated with this job will change from time to time in accordance with the Company’s business needs.  More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.

The intent of this Job Description is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a full listing of all duties and responsibilities. Employees may be requested to perform job-related tasks other than those specifically presented in this description.